There are too many Umrah and Ziarah packages in the market, some are genuine while others are scams. When we hear about hundreds of pilgrims being scammed and stranded at airports, it creates fear of going to the Holy Land. This is primarily due to manual administration and bureaucratic inefficiencies, which lead to wastage, leakage, manipulation, and fraud.
Now, in the era of online globalisation where all transactions are conducted online, we see numerous application companies sprouting up like mushrooms. However, they appear and disappear as quickly as mushrooms! Why is that?
Any application offered by a company should have strong and stable fundamental characteristics before being translated into a digital form.
1. The need for subject matter experts who are knowledgeable, experienced, and highly skilled in the industry. They can handle all the intricacies, challenges, and solutions based on their expertise and wisdom.
2. The need for an experienced management team in specific areas of the industry. Operations, human resource development, customer service, marketing, and sales should all be handled efficiently by their respective roles.
3. The establishment of service SOPs and contingencies to address immediate challenges faced by the application and customers. SOPs serve as a facilitator to handle all possible scenarios that may occur, ensuring customer satisfaction and the company's success.
Let's now examine the potential and unique characteristics of an application company managing Umrah and Ziarah pilgrims.
Registration and booking: The application can provide a platform for users to register and book their Umrah packages. Users can choose their preferred dates, hotels, transportation, and other options using the user-friendly interface of the application.
Travel itinerary: The application can provide users with a detailed travel itinerary for their Umrah journey. This includes information about their flights, hotel accommodations, and religious activities schedule, such as prayers and visits to sacred sites.
Maps and navigation: The application can include maps of the holy cities of Makkah and Madinah, highlighting important locations such as the Masjid al-Haram, Masjid al-Nabawi, and other significant religious sites.
Prayer time reminders: The application can include a feature to remind users of prayer times in Makkah and Madinah. This can help users plan their daily activities around prayer times and avoid missing prayers.
Audio and video guides: The application can provide users with audio and video guides to help them navigate the sacred sites and understand the significance of each location. This can be particularly helpful for first-time visitors.
Language translation: The application can also include a language translation feature that can translate Arabic to other languages. This can help users communicate with locals and understand texts and religious teachings.
Emergency assistance: The application can provide emergency assistance to users, such as access to emergency medical services, transportation, and other essential services.
Social integration: The application can provide users with the ability to connect with other users and share their experiences, tips, and suggestions. This can help foster a sense of community among Umrah pilgrims.
Payment gateway: The application can provide users with a secure payment gateway, allowing them to pay for their Umrah packages using their preferred payment methods.
Personalization: The application can also include personalization features that allow users to customise their Umrah journey based on their preferences, such as selecting a specific hotel, choosing transportation options, and adding additional activities.
Interestingly, all these unique features are being developed, and most of them have already been integrated into the MANASEEK app under the supervision, experience, and wisdom of our subject matter experts. Those who join Manaseek at this early stage will be recognized as pioneering members. Pioneers are usually the first to succeed!
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