Terms of Use & Policy
1.0 Introduction
These Terms of Use and Policy ("Agreement") govern your use of our services as a reseller company. By accessing and using our services, you agree to comply with the terms and conditions set forth in this Agreement. Please read this Agreement carefully before using our services.
2.0 Shipping & Delivery
2.1 Shipping Responsibility
We are responsible for ensuring that the products you purchase are properly packaged and handed over to the designated shipping carrier. Once the package is in the carrier's possession, we cannot be held liable for any loss, damage, or delays that may occur during transit.
2.2 Delivery Timeframes
While we strive to deliver products within the estimated timeframes, delivery times may vary depending on factors beyond our control. We will make every effort to keep you informed of any delays and provide updates on the status of your order.
3.0 Refund Policy
3.1 Eligibility for Refunds
We offer a refund policy for eligible products purchased from our reseller company. To be eligible for a refund, you must meet the criteria specified in our refund policy, which will be provided to you at the time of purchase.
3.2 Refund Process
To request a refund, you must follow the instructions outlined in our refund policy. We reserve the right to verify the eligibility of refund requests and may require additional information or evidence to process your refund.
4.0 Cancellation Policy
4.1 Order Cancellation
You may request the cancellation of an order before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled, and our refund policy will apply.
Privacy and Confidentiality Policy
5.1 Information Collection
We collect and store personal information necessary for the provision of our services. This includes but is not limited to your name, contact details, shipping address, and payment information. We handle your personal information in accordance with applicable data protection laws and regulations.
5.2 Use of Information
We use your personal information solely for the purpose of fulfilling your orders, providing customer support, and improving our services. We do not share your personal information with third parties unless required by law or with your explicit consent.
5.3 Security Measures
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6.0 Terms & Conditions
6.1 Acceptance of Terms
By using our services, you agree to abide by the terms and conditions set forth in this Agreement. If you do not agree with any part of this Agreement, please refrain from using our services.
6.2 Intellectual Property
All intellectual property rights associated with our services, including but not limited to trademarks, logos, and copyrighted content, are owned by or licensed to us. You may not use our intellectual property without our prior written consent.
6.3 Limitation of Liability
We strive to provide accurate and reliable information and services. However, we do not warrant or guarantee the completeness, accuracy, reliability, or suitability of the information or services provided. You agree that we shall not be held liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use or inability to use our services.
7.0 Amendments and Modifications
We reserve the right to amend or modify this Agreement at any time. Any changes will be effective immediately upon posting the revised Agreement on our website. It is your responsibility to review this Agreement periodically to ensure your continued compliance.
8.0 Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Malaysia. Any disputes.