Cancellation and Refund Policy - Travel

TERMS AND CONDITIONS

 

Manaseek International Sdn Bhd ("Manaseek"), hereby acknowledge that you have agreed to all the terms and conditions set forth as follows:

 

1. Cancellation Policy

 

1.1 Each travel product or service listed on our platform may have its own specific cancellation policy, which will be clearly communicated to you during the booking process. It is essential to review and understand the cancellation policy associated with the specific travel product or service you are interested in.

 

1.2. Cancellation requests must be submitted through our platform's designated channels or by contacting our customer support team. The cancellation will only be considered valid upon receipt of a cancellation request through the appropriate channels.

 

1.3. Please note that cancellation policies may vary depending on the travel agency and the nature of the travel product or service. Some products or services may have strict cancellation policies, while others may allow more flexibility. The applicable cancellation policy will be clearly stated during the booking process.

 

2. Refund Policy

 

2.1. Refunds for cancelled bookings will be processed in accordance with the specific cancellation policy associated with the travel product or service.

 

2.2. Depending on the cancellation policy, you may be eligible for a full refund, a partial refund, or no refund at all. The refund amount and any applicable fees will be determined based on the cancellation policy and the time of cancellation.

 

2.3. Refunds will generally be issued to the original payment method used for the booking. However, please note that some travel agencies may have their own refund procedures or preferences. We will assist you in coordinating the refund process with the respective travel agency to ensure a smooth and efficient resolution.

 

2.4. It is important to note that certain travel products or services may be non-refundable or subject to specific terms and conditions that restrict refunds. These restrictions will be clearly communicated to you during the booking process.

 

3. Modifications and Changes

 

3.1. If you need to modify or make changes to your booking, please refer to the modification policy provided by the respective travel agency. Modifications are subject to availability and the terms and conditions set by the travel agency.

 

3.2. Changes to your booking may incur additional fees or charges as determined by the travel agency. These fees will be communicated to you prior to making any modifications.

 

4. Disputes and Exceptions

 

4.1. In the event of any disputes or exceptional circumstances related to cancellations or refunds, please reach out to our customer support team for assistance. We will do our best to mediate between you and the travel agency to find a fair resolution.

 

4.2. Exceptions to the cancellation and refund policy may be considered on a case-by-case basis, subject to the discretion of the travel agency and any applicable regulations or laws.

 

Please note that this cancellation and refund policy applies to bookings made through our online platform. For any bookings made directly with a travel agency outside our platform, their individual cancellation and refund policies will apply.

 

We recommend reviewing the specific cancellation and refund policies provided by the travel agencies before making any bookings to ensure you are aware of the terms and conditions associated with your chosen travel product or service.

 

If you have any further questions or require assistance, please contact our customer support team, and we will be happy to assist you.

 

Manaseek reserves the right to modify or update this cancellation and refund policy at any time. Any changes to the policy will be communicated to you through our platform or other designated channels.