Frequently Asked Questions (FAQ)
1. What is full board (3 times/day meals in Makkah & Madinah)?
Yes. Many umrah and hajj agency companies, together with Manaseek, offer various packages that include full board meals (ASEAN Buffet) 3 times a day in Makkah & Madinah.
2. Do companies accept instalment payments?
Yes. We accept payments in instalments. However, the final payment must be settled 45 days before the flight. The registration deposit is only RM1000 per person.
3. Is there a package for a visit to Taif? How much is the additional charge?
Yes. On average, there is an additional charge of RM250 per person for a visit to Taif. However, the majority of umrah and hajj agencies, together with Manaseek, have already included it in their package prices.
4. What do I need to do after registration?
Sir/Madam needs to fill out the Umrah Registration Form through the Manaseek app and submit the required documents 45 days before the departure date.
5. Are there umrah packages longer than 12 days?
In the Manaseek app. Many umrah and hajj agency companies offer umrah packages for 20 days (You can check the list of packages in the Manaseek app).
6. Can I cancel my Umrah participation through Manaseek?
Yes, but the refund is based on the following deductions:
45 days before: RM50.00 management fee
22-44 days: forfeiture of the package deposit
15-21 days: 35% of the package price will be charged.
08-14 days: 50% of the package price will be charged.
03-07 days: 75% of the package price will be charged.
Less than 02 days before departure: No refund will be given. (*example)
7. I am undergoing dialysis treatment, can I perform Umrah?
Yes, and there are no obstacles from our side, but it is subject to the terms and conditions of Saudi Arabia.
8. Can women perform Umrah without a mahram?
Yes, by using a tourist visa to Saudi Arabia. *The DIY method has its own level of risk.
9. What is the minimum group size for Umrah?
Usually, according to common practice, the minimum group size for Umrah is 30-45 people.
10. If I want to buy the Ground Package and Visa only, can Manaseek arrange it?
InshaAllah, yes; Our team needs to discuss further with you before providing a price.
11. s there a package for travelling by train? How much is the additional charge?
Yes. There is an additional charge of RM250 per person for travelling by train. Some umrah and hajj agencies have already included the train fare in their packages.
12. Is a vaccine injection required before performing Umrah?
Yes. Umrah pilgrims need to get the Meningitis ACWY135 vaccine before performing Umrah. However, the vaccine injection fee is not included in the umrah package.
13. What are the prices for Umrah packages for children and infants?
You can refer to the offers of umrah packages for children from agencies listed in the Manaseek app.
Typical price range:
Children without a bed (2-12 years): +-RM6000
Infants (1-2 years): +-RM3000
14. How long is the recommended period to be at the airport before departure?
You are advised to be at the airport 4 hours before departure. Typically at KLIA1.
15. Will there be a mutawiffah to guide us to Raudhah?
For slots of female pilgrims to Raudhah, it depends on the availability through the Eatmarna or Nusuk app. A mutawwifah will be provided together with the pilgrims, subject to the current circumstances.
16. What is the additional fee for school holiday dates?
On average, agencies associated with Manaseek offer an additional fee of approximately RM500 for school holiday dates.
17. How many doses of the COVID vaccine are required?
For individuals aged 18 and above, 3 doses are required.
For individuals aged 11 to 17, 2 doses are required.
Please provide proof of MySejahtera validity during the registration process through the Manaseek app.